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NetBrain
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Managed Services

As more applications and services start to utiliize the data network, the reliability on a good network design is more important then ever.  The results of network downtime are lack of production and more important, loss of revenue.  NetBrain Genius monitors your network in case of any network outage and is quick to respond to any emergency situation.  NetBrain Genius will proactively monitor the network looking for trends that may result in a bigger issue down the road.  NetBrain has experience working with both Cisco TAC and major ISP providers ensuring your issues are escalated and handled as quickly as possible.

  • Lower Cost of Ownership

    Little to no investment in network staffing and in-house operations for day-to-day network maintenance activities. All NOC technologies and resources are owned and operated by NetBrain, resulting in lower costs and less risks associated with managing tools and NOC personnel.

  • Rapid Implementation

    Within 30 days, NetBrain Consulting can integrate seamlessly and start managing, monitoring and alerting on your infrastructure.

  • Predictable Management Costs

    By having a cost per device model, customers can effectively predict and understand their operational costs and future growth costs.

  • Optimize Technical Resources

    Free up your technical team to focus on strategic technical initiatives and meet business goals with technology enhancements instead of having them work time consuming operational issues.

 

Includes:

 

NetBrain On-Call Support

  • Unlimited trouble tickets and request

  • Cisco Certified Support Personnel (CCNA Tier One, CCNP Tier Two, CCIE Tier 3) 

  • Trouble tickets opened via phone, email, or NetBrain website

 
Time to Respond 

  • Priority 1 (P1) An existing network is ”down” or there is a critical impact to your business operations.

    • Time to Respond = Immediate

  • Priority 2 (P2): Operational performance of the network is impaired while most business operations remain functional

    • Time to Respond =1 Hour

  • Priority 3 (P3): You require information assistance

    • Time to Respond =1 Hour


Monitoring

  • Network Utilization

  • QOS Monitoring

  • CPU Load

  • VPN Peers

  • VPN Remote Clients

  • Monitor MPLS for QOS and SLA Tracking


Services Covered

  • MACs (Moves, Adds. Or Changes) to:

    • Firewall Access Rules

    • VPN

    • Remote Client and Site to Site Updates

    • Core Switches Core Routers

    • Quarterly IOS and patch updates (critical updates will be scheduled immediately)

    • Telecom Carrier Coordination, troubleshooting and resolution

    • Network Vendor Coordination, troubleshooting, and resolution

    • Network Performance and IP Telephony troubleshooting and optimization


Monthly Reports

  • Interface Utilization

  • Network Utilization

  • Router CPU Usage

  • Custom Reports